Improving work culture is simpler than you think.
I’m Carol Shen, and I teach leaders and teams how to build people-centered, high-performing work cultures.
The problem: The research is clear. Business leaders view work culture as one of the top 3 drivers of organizational performance. Yet, most organizations don’t know the specific steps it takes to embed a work culture in their strategy that drives high performance. Instead, current workforce studies completed by Gallup and other research organizations report rampant workforce challenges such as decreased employee engagement, increased loneliness and lowered productivity, which ultimately drives away your best talent.
The solution: The Start Culture Shift® Roadmap equips leaders with the strategy and tools to create connection, communicate performance expectations clearly, and build a sense of mutual accountability, which results in high-functioning teams.
“Culture is the meeting point between internal relationships and external success.”
Carol Shen
Founder, Start Culture Shift
I am…
An advisor and executive coach to investment leaders and their teams, with extensive facilitation experience.
A communications expert adept at aligning inconsistent messages to foster organizational clarity.
A multi-faceted talent management leader with 20+ years of human capital best practices experience.
A believer in growth mindset and its role in laying the foundation for an inclusive, collaborative culture.
Bio
Carol Shen, founder of Start Culture Shift, helps leaders create high-performing, people-centered workplaces. She partners with leaders and their teams through advisory services, executive coaching, workshops and playbooks that help organizations adapt to changing needs. Her executive coaching provides dedicated space for leaders to navigate challenges, strengthen their leadership approach and lead their teams with greater clarity and intention.
Carol brings over two decades of human capital and strategy experience to the financial services ecosystem. She has cultivated deep expertise in the talent priorities of institutional investors through her advisory work with ILPA and seven years as ILPA Institute faculty. She also serves as Director of AAAIM’s Allocator Leadership Initiative, an executive leadership development program for CIOs and senior investment leaders at public pensions, endowments and foundations.
Carol facilitates skill-building and leadership development workshops that strengthen team dynamics and relationships with external stakeholders, building trust and improving performance. She also facilitates board retreats and strategic planning sessions, which clients have described as highly engaging and “the most efficient and effective process” they’ve experienced with a facilitator. Her work bridges private markets expertise and people practices, informed by her perspectives as a mother of two, spouse, business owner, coach, friend and mental health advocate.
Carol began her career at Mercer HR Consulting and built her expertise in organizational effectiveness and leadership through roles delivering manager training and overseeing succession planning. As Director of Learning & Development at CEB, now Gartner, she helped design and implement the company’s first corporate learning university. She also led the launch of its first coaching program for all CEB leaders, with managers measured on their coaching effectiveness year over year.
Carol holds a BA in Industrial/Organizational Psychology from UC Berkeley and an MBA from the University of Maryland’s Robert H. Smith School of Business.